{"id":7791,"date":"2026-09-16T17:24:11","date_gmt":"2026-09-16T15:24:11","guid":{"rendered":"https:\/\/www.webhostingsrbija.rs\/?p=7791"},"modified":"2026-09-16T17:24:11","modified_gmt":"2026-09-16T15:24:11","slug":"brzi-odgovori-i-proaktivni-triggeri-u-ai-chatbotu","status":"publish","type":"post","link":"https:\/\/www.webhostingsrbija.rs\/en\/brzi-odgovori-i-proaktivni-triggeri-u-ai-chatbotu\/","title":{"rendered":"Quick responses and proactive triggers in an AI chatbot"},"content":{"rendered":"

This guide covers two useful tools from the Bot tab: quick answers<\/strong> (Shortcodes), with which you prepare ready-made answers to frequently asked questions, and triggers<\/strong>, with which the chat itself approaches the visitor at the right moment.<\/p>\r\n\r\n

Quick answers (Shortcodes)<\/h2>\r\n

They can be accessed through the site, Bot tab, Shortcodes subsection.<\/p>\r\n\r\n

\"Tab\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button>
Tab Shortcodes: ready-made quick answers to frequently asked questions.<\/figcaption><\/figure>\r\n\r\n

Each quick answer has two parts:<\/p>\r\n

    \r\n
  • Servant<\/strong>: a unique tag that starts with a slash, for example \/price-hosting or \/contact. The agent types it into the chat to insert the entire response.<\/li>\r\n
  • Contents<\/strong>: response text. It can be long, for example the entire price list or contact details. The bot uses it as a source of information.<\/li>\r\n<\/ul>\r\n

    When a visitor asks something that is covered by a quick answer, the bot provides the correct answer from it. You can also import answers at once from a CSV file with two columns (service, content).<\/p>\r\n

    Additionally, while the live agent is writing a message, typing a slash opens a list of quick replies, and selecting one inserts the entire text. So the most common responses are sent without manual typing. Tip: create a quick answer for each frequently asked question, such as prices, opening hours, contact, payment method and delivery.<\/p>\r\n\r\n

    Proactive triggers<\/h2>\r\n

    Triggers automatically open the chat and invite the visitor to the conversation when the conditions you set are met. They are located in the site, Bot tab, Triggers subsection.<\/p>\r\n\r\n

    \"Tab\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button>
    Tab Triggers: rules by which the chat itself approaches the visitor.<\/figcaption><\/figure>\r\n\r\n

    The master switch turns all trigger rules on or off at once. For each rule you set:<\/p>\r\n\r\n

    \"Kartica\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button>
    Proactive triggers: master switch and conditional rules.<\/figcaption><\/figure>\r\n\r\n
      \r\n
    • URL template<\/strong>: on which pages the rule is activated. Supports asterisk as a replacement (for example form with \/pricelist) or advanced form. Blank means all pages.<\/li>\r\n
    • Minimum time on page<\/strong>: how many seconds the visitor has to spend before the rule is triggered, for example 30.<\/li>\r\n
    • Minimum number of visits per session<\/strong>: how many pages the visitor has to visit, for example 3.<\/li>\r\n
    • First come first served<\/strong>: the rule is activated only for new visitors, returning visitors do not see it.<\/li>\r\n
    • Message<\/strong>: text that replaces the default greeting message when the trigger fires. The chat then opens itself with that message.<\/li>\r\n<\/ul>\r\n\r\n
      \"Kartica\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button>
      Tips for URL patterns: how to accurately target the pages where the chat approaches the visitor.<\/figcaption><\/figure>","protected":false},"excerpt":{"rendered":"

      Ovaj vodi\u010d pokriva dve korisne alatke iz taba Bot: brze odgovore (Shortcodes), kojima pripremate gotove odgovore na \u010desta pitanja, i triggere, kojima chat sam prilazi posetiocu u pravom trenutku. Brzi odgovori (Shortcodes) Do njih se dolazi kroz sajt, tab Bot, pododeljak Shortcodes. Svaki brzi odgovor ima dva dela: Slug: jedinstvena oznaka koja po\u010dinje kosom crtom, […]<\/p>\n","protected":false},"author":1,"featured_media":7784,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[215],"tags":[],"class_list":["post-7791","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-chatbot"],"_links":{"self":[{"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/posts\/7791","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/comments?post=7791"}],"version-history":[{"count":1,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/posts\/7791\/revisions"}],"predecessor-version":[{"id":7847,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/posts\/7791\/revisions\/7847"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/media\/7784"}],"wp:attachment":[{"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/media?parent=7791"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/categories?post=7791"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/tags?post=7791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}