{"id":7800,"date":"2026-09-15T12:49:08","date_gmt":"2026-09-15T10:49:08","guid":{"rendered":"https:\/\/www.webhostingsrbija.rs\/?p=7800"},"modified":"2026-09-15T12:49:08","modified_gmt":"2026-09-15T10:49:08","slug":"statistika-i-analitika-ai-chatbota","status":"publish","type":"post","link":"https:\/\/www.webhostingsrbija.rs\/en\/statistika-i-analitika-ai-chatbota\/","title":{"rendered":"AI chatbot statistics and analytics"},"content":{"rendered":"<p>To know how much your chatbot is really helping you, you have two views of the numbers: Statistics for an individual site and Analytics for the entire account.<\/p>\n\n<h2>Site statistics<\/h2>\n<p>It can be accessed through the website, Statistics tab. The Activity Overview tab displays four metrics for three periods (today, last 7 days, and last 30 days): Answered (successful bot responses), No Answer (bot didn&#039;t know), Transferred to Agent, and Percentage Success.<\/p>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ae4ec7b98205&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ae4ec7b98205\" class=\"wp-block-image size-full wp-lightbox-container\"><img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1600\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-statistika-tab-20260912c-scaled.png\" alt=\"Tab Statistika sa pregledom aktivnosti\" class=\"wp-image-7796\" title=\"\" srcset=\"https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-statistika-tab-20260912c-scaled.png 2560w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-statistika-tab-20260912c-300x188.png 300w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-statistika-tab-20260912c-1024x640.png 1024w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-statistika-tab-20260912c-768x480.png 768w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-statistika-tab-20260912c-1536x960.png 1536w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-statistika-tab-20260912c-2048x1280.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-block-image__caption\">Site statistics: answered, unanswered, transferred to agent and performance by period.<\/figcaption><\/figure>\n\n<p>Below that is the Unanswered Questions tab with the last questions that the bot didn&#039;t answer. This is a list worth its weight in gold: by clicking on a question, you can immediately make a quick answer, so the next time the bot answers correctly. It is recommended to review it regularly, it is the fastest way to a better bot.<\/p>\n\n<h2>Account analytics<\/h2>\n<p>It can be accessed by clicking on the analytics icon at the top of the left column. Here is the combined data for all sites, with a choice of period (24 hours, 7 days or 30 days):<\/p>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ae4ec7b985a1&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ae4ec7b985a1\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" width=\"2560\" height=\"1600\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-analitika-20260912c-scaled.png\" alt=\"Analitika naloga sa grafikonima\" class=\"wp-image-7797\" title=\"\" srcset=\"https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-analitika-20260912c-scaled.png 2560w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-analitika-20260912c-300x188.png 300w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-analitika-20260912c-1024x640.png 1024w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-analitika-20260912c-768x480.png 768w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-analitika-20260912c-1536x960.png 1536w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-analitika-20260912c-2048x1280.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-block-image__caption\">Account Analytics: Conversations, percentage solved by bot, languages and bot vs. operator messages.<\/figcaption><\/figure>\n\n<ul>\n<li><strong>Conversations<\/strong>, <strong>Bot solved<\/strong> (percentage of conversations solved by the bot without an operator), <strong>Forwarded to operator<\/strong> and <strong>Average messages per conversation<\/strong>.<\/li>\n<li><strong>Conversations per day<\/strong>: a graph of activity over time.<\/li>\n<li><strong>Visitor languages<\/strong>: what languages people write in.<\/li>\n<li><strong>Messages: bot vs. operator<\/strong>: how many messages were sent by the bot and how many by operators.<\/li>\n<li><strong>Most active hours<\/strong> Belgrade time and <strong>Frequently asked questions<\/strong>.<\/li>\n<\/ul>\n<p>These numbers show you how much the bot is relieving support and where there is room to improve it.<\/p>","protected":false},"excerpt":{"rendered":"<p>Da biste znali koliko vam chatbot zaista poma\u017ee, imate dva pogleda na brojke: Statistiku za pojedina\u010dni sajt i Analitiku za ceo nalog. Statistika sajta Do nje se dolazi kroz sajt, tab Statistika. Kartica Pregled aktivnosti prikazuje \u010detiri metrike za tri perioda (danas, poslednjih 7 dana i poslednjih 30 dana): Odgovoreno (uspe\u0161ni odgovori bota), Bez odgovora [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7797,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[215],"tags":[],"class_list":["post-7800","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-chatbot"],"_links":{"self":[{"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/posts\/7800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/comments?post=7800"}],"version-history":[{"count":1,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/posts\/7800\/revisions"}],"predecessor-version":[{"id":7837,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/posts\/7800\/revisions\/7837"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/media\/7797"}],"wp:attachment":[{"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/media?parent=7800"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/categories?post=7800"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/tags?post=7800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}