{"id":7823,"date":"2026-09-15T12:47:18","date_gmt":"2026-09-15T10:47:18","guid":{"rendered":"https:\/\/www.webhostingsrbija.rs\/?p=7823"},"modified":"2026-09-15T12:47:18","modified_gmt":"2026-09-15T10:47:18","slug":"zastita-od-zloupotrebe-i-banovanje-posetilaca","status":"publish","type":"post","link":"https:\/\/www.webhostingsrbija.rs\/en\/zastita-od-zloupotrebe-i-banovanje-posetilaca\/","title":{"rendered":"Protection against abuse and banning of visitors"},"content":{"rendered":"<p>The chatbot has built-in abuse protection that saves your AI quota and prevents chats from getting stuck. It is located in the site, Accessibility tab, Protection subsection, while blocked visitors are taken to the Advanced tab, under Banned.<\/p>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ae4f64c7088a&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ae4f64c7088a\" class=\"wp-block-image size-full wp-lightbox-container\"><img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1600\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-zastita-tab-20260913a-scaled.png\" alt=\"Pododeljak Za\u0161tita od zloupotrebe\" class=\"wp-image-7805\" title=\"\" srcset=\"https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-zastita-tab-20260913a-scaled.png 2560w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-zastita-tab-20260913a-300x188.png 300w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-zastita-tab-20260913a-1024x640.png 1024w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-zastita-tab-20260913a-768x480.png 768w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-zastita-tab-20260913a-1536x960.png 1536w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-zastita-tab-20260913a-2048x1280.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-block-image__caption\">Protection: detection of meaningless messages and automatic transfer to the operator.<\/figcaption><\/figure>\n\n\n<h2>Junk message detection<\/h2>\n<p>When it is turned on, the system automatically recognizes meaningless messages: empty, only punctuation marks, repeated characters or three times the same message. Such messages are ignored and do not consume AI quota.<\/p>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ae4f64c70c03&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ae4f64c70c03\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" width=\"1952\" height=\"400\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-zastita-junk-20260913a.png\" alt=\"Opcija za detekciju junk poruka\" class=\"wp-image-7806\" title=\"\" srcset=\"https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-zastita-junk-20260913a.png 1952w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-zastita-junk-20260913a-300x61.png 300w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-zastita-junk-20260913a-1024x210.png 1024w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-zastita-junk-20260913a-768x157.png 768w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-zastita-junk-20260913a-1536x315.png 1536w\" sizes=\"(max-width: 1952px) 100vw, 1952px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-block-image__caption\">Junk message detection: meaningless messages are ignored and do not consume quota.<\/figcaption><\/figure>\n\n\n<h2>Automatic transfer to the operator<\/h2>\n<p>Here you specify after how many consecutive bot responses the conversation is automatically transferred to the operator, for example after five. Zero means the option is off. You can also enter a message that the visitor then sees. Longer conversations like this go to a human instead of a bot spinning in circles.<\/p>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ae4f64c70eea&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ae4f64c70eea\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" width=\"1952\" height=\"506\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-zastita-handoff-20260913a.png\" alt=\"Limit odgovora bota pre prelaza na operatera\" class=\"wp-image-7807\" title=\"\" srcset=\"https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-zastita-handoff-20260913a.png 1952w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-zastita-handoff-20260913a-300x78.png 300w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-zastita-handoff-20260913a-1024x265.png 1024w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-zastita-handoff-20260913a-768x199.png 768w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-zastita-handoff-20260913a-1536x398.png 1536w\" sizes=\"(max-width: 1952px) 100vw, 1952px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-block-image__caption\">Automatic transition: after the specified number of responses, the bot hands over the conversation to the operator.<\/figcaption><\/figure>\n\n\n<h2>Banned visitors<\/h2>\n<p>In the Advanced tab, under Banned, there is a list of blocked visitors. You can ban a visitor directly from the conversation or add them here manually by IP address, with an optional reason. A banned visitor can no longer see the widget on any of your sites, and the ban can be removed at any time with a button.<\/p>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ae4f64c71306&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ae4f64c71306\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1600\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-banovani-tab-20260913a-scaled.png\" alt=\"Tab Banovani sa listom blokiranih\" class=\"wp-image-7808\" title=\"\" srcset=\"https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-banovani-tab-20260913a-scaled.png 2560w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-banovani-tab-20260913a-300x188.png 300w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-banovani-tab-20260913a-1024x640.png 1024w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-banovani-tab-20260913a-768x480.png 768w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-banovani-tab-20260913a-1536x960.png 1536w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-banovani-tab-20260913a-2048x1280.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-block-image__caption\">Banned: list of blocked visitors with the possibility of unbanning.<\/figcaption><\/figure>","protected":false},"excerpt":{"rendered":"<p>Chatbot ima ugra\u0111enu za\u0161titu od zloupotrebe koja \u010duva va\u0161u AI kvotu i spre\u010dava da razgovori zapnu. Nalazi se u sajtu, tab Dostupnost, pododeljak Za\u0161tita, dok se blokirani posetioci vode u tabu Napredno, pod Banovani. Detekcija junk poruka Kada je uklju\u010dena, sistem automatski prepoznaje besmislene poruke: prazne, samo znakove interpunkcije, ponovljene karaktere ili tri puta istu [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7805,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[215],"tags":[],"class_list":["post-7823","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-chatbot"],"_links":{"self":[{"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/posts\/7823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/comments?post=7823"}],"version-history":[{"count":1,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/posts\/7823\/revisions"}],"predecessor-version":[{"id":7835,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/posts\/7823\/revisions\/7835"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/media\/7805"}],"wp:attachment":[{"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/media?parent=7823"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/categories?post=7823"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/tags?post=7823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}