{"id":7827,"date":"2026-09-15T12:42:08","date_gmt":"2026-09-15T10:42:08","guid":{"rendered":"https:\/\/www.webhostingsrbija.rs\/?p=7827"},"modified":"2026-09-15T12:42:08","modified_gmt":"2026-09-15T10:42:08","slug":"nalog-agenti-i-profil-u-ai-chatbotu","status":"publish","type":"post","link":"https:\/\/www.webhostingsrbija.rs\/en\/nalog-agenti-i-profil-u-ai-chatbotu\/","title":{"rendered":"Account, agents and profile in AI chatbot"},"content":{"rendered":"<p>U Pode\u0161avanjima upravljate samim nalogom: podacima firme, operaterima koji odgovaraju na razgovore, i svojim li\u010dnim profilom. Do njih se dolazi klikom na ikonicu profila, odnosno pode\u0161avanja, u vrhu leve kolone.<\/p>\n\n<h2>Agenti (operateri)<\/h2>\n<p>Ovde dodajete i vidite operatere koji mogu da preuzimaju razgovore. Svaki operater ima svoju prijavu i ulogu. Vlasnik i administrator vide sva pode\u0161avanja i sve razgovore, dok obi\u010dan agent vidi Inbox i svoj profil. Za svakog operatera mo\u017eete promeniti podatke, resetovati lozinku i videti statistiku njegovih odgovora.<\/p>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aa94557921e2&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aa94557921e2\" class=\"wp-block-image size-full wp-lightbox-container\"><img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1600\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-agenti-20260913a-scaled.png\" alt=\"Pode\u0161avanja, spisak agenata\" class=\"wp-image-7819\" title=\"\" srcset=\"https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-agenti-20260913a-scaled.png 2560w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-agenti-20260913a-300x188.png 300w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-agenti-20260913a-1024x640.png 1024w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-agenti-20260913a-768x480.png 768w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-agenti-20260913a-1536x960.png 1536w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-agenti-20260913a-2048x1280.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-block-image__caption\">Agenti: operateri koji preuzimaju razgovore, sa ulogama i statistikom.<\/figcaption><\/figure>\n\n\n<h2>Firma (podaci naloga)<\/h2>\n<p>U pode\u0161avanjima firme stoje osnovni podaci naloga: naziv firme koji se vidi u tabli, jedinstvena oznaka naloga koja se ne menja, i globalni email podr\u0161ke koji se koristi u svim widgetima, u offline porukama i kada bot zatvori razgovor. Tu je i napomena o privatnosti, kratak tekst za posetioce, na primer da tim mo\u017ee videti \u0161ta kucaju u razgovoru.<\/p>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aa945579252e&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aa945579252e\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" width=\"2560\" height=\"1600\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-firma-20260913a-scaled.png\" alt=\"Pode\u0161avanja firme\" class=\"wp-image-7820\" title=\"\" srcset=\"https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-firma-20260913a-scaled.png 2560w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-firma-20260913a-300x188.png 300w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-firma-20260913a-1024x640.png 1024w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-firma-20260913a-768x480.png 768w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-firma-20260913a-1536x960.png 1536w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-firma-20260913a-2048x1280.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-block-image__caption\">Firma: naziv naloga, email podr\u0161ke i napomena o privatnosti.<\/figcaption><\/figure>\n\n\n<h2>Profil<\/h2>\n<p>Li\u010dni profil operatera obuhvata ime i vidljivi naslov koje posetilac vidi kada preuzmete razgovor, sliku (avatar) i promenu lozinke. Tu je i va\u0161e li\u010dno radno vreme, pa vam van smene bot ne\u0107e nuditi posetiocima. Posebno je va\u017ena opcija push obave\u0161tenja: ona vam \u0161alje upozorenje o novoj poruci \u010dak i kada je pregleda\u010d zatvoren ili je ekran telefona uga\u0161en, \u0161to je jedini na\u010din da alarm stigne na telefon van pregleda\u010da. Za dodatnu sigurnost naloga tu je i dvostepena za\u0161tita (2FA).<\/p>\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aa945579277e&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aa945579277e\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" width=\"2560\" height=\"1600\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-profil-20260913a-scaled.png\" alt=\"Li\u010dni profil operatera\" class=\"wp-image-7821\" title=\"\" srcset=\"https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-profil-20260913a-scaled.png 2560w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-profil-20260913a-300x188.png 300w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-profil-20260913a-1024x640.png 1024w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-profil-20260913a-768x480.png 768w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-profil-20260913a-1536x960.png 1536w, https:\/\/www.webhostingsrbija.rs\/wp-content\/uploads\/2026\/09\/ai-chatbot-profil-20260913a-2048x1280.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-block-image__caption\">Profil: ime, avatar, lozinka, li\u010dno radno vreme, push obave\u0161tenja i 2FA.<\/figcaption><\/figure>","protected":false},"excerpt":{"rendered":"<p>U Pode\u0161avanjima upravljate samim nalogom: podacima firme, operaterima koji odgovaraju na razgovore, i svojim li\u010dnim profilom. Do njih se dolazi klikom na ikonicu profila, odnosno pode\u0161avanja, u vrhu leve kolone. Agenti (operateri) Ovde dodajete i vidite operatere koji mogu da preuzimaju razgovore. Svaki operater ima svoju prijavu i ulogu. Vlasnik i administrator vide sva pode\u0161avanja [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7819,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[215],"tags":[],"class_list":["post-7827","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-chatbot"],"_links":{"self":[{"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/posts\/7827","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/comments?post=7827"}],"version-history":[{"count":1,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/posts\/7827\/revisions"}],"predecessor-version":[{"id":7831,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/posts\/7827\/revisions\/7831"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/media\/7819"}],"wp:attachment":[{"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/media?parent=7827"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/categories?post=7827"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.webhostingsrbija.rs\/en\/wp-json\/wp\/v2\/tags?post=7827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}