Note: NOT A BOT WHERE IT GIVES YOU OPTIONS TO CLICK AS AN AUTOMATIC BUT according to the ChatGPT principle.
In a constant effort to improve the user experience and improve the efficiency of our support, we are proud to present our latest addition – AI assistant for live chat. This innovative tool is designed to provide immediate and accurate answers to users' questions, enabling faster and more reliable support at all times, even outside business hours.
It was learned based on the operator's answers during conversations with users and gives answers according to the same principle. It also has access to our site with all available data, tutorials and guidelines.
How Does AI Assistant Work?
Our AI assistant for live chat is the result of long-term research and development, and its effectiveness was tested during 11 days of intensive work. During that period, the AI managed to respond to over 4500 user messages, of which even 70% responses were as accurate as our operators' responses. These impressive numbers are testament to the reliability and accuracy this system can provide.
Advantages of AI Assistant in Live Chat
One of the key reasons for the introduction of AI assistants is the need to solve simple user requests faster. Statistics show that as many as 40% of all live chat inquiries involve routine tasks, such as:
- Reset cPanel password
- Creating an email account
- Email access
The AI assistant provides users with links to detailed tutorials from the knowledge base, which includes images, videos, and textual explanations. In addition, it provides textual instructions and guidelines. In this way, users receive complete information through interactive guides, while operators can focus on more complex tasks, thus significantly improving the quality of support for all users.
Support hours have not changed
Although we have introduced an AI assistant, it is important to emphasize that our support hours have not changed. Support is still available every day from 9am to midnight, including weekends and holidays. Also, there is always the option of transferring to a real operator if the user wants to talk to a real person or if the AI assistant cannot provide an adequate answer.
Continuous Improvement and Quality Control
We are continuously working on improving the AI assistant, so that the answers are as accurate and relevant as possible. Our team regularly monitors and analyzes the performance of the AI system, which allows your support experience to be better and more efficient.
The first in Serbia
As leaders in the industry, we are proud to be the first in Serbia to introduce this level of AI technology in customer support. Our commitment to innovation is not new - as before, we strive to be ahead of everyone, bringing new solutions that improve the user experience.
Conclusion
The introduction of an AI live chat assistant marks a new chapter in customer support. This innovative solution not only improves response speed and efficiency, but also enables our operators to address more complex customer requests. Regardless of the time, our users can now get their questions answered quickly and accurately, with the ability to speak to an operator when needed.
Stay tuned as we will continue to introduce new technologies and improve our services to provide you with the best possible support at all times.
