George

To know how much your chatbot is really helping you, you have two views of the numbers: Statistics for an individual site and Analytics for the entire account. Site statistics It can be accessed through the site, Statistics tab. The Activity Overview tab displays four metrics for three periods (today, last 7 days, and last 30 days): Answered (successful bot responses), No Answers

A chatbot does not need to be active 24 hours a day. In the Availability group, you set when the bot works and how it behaves outside of working hours, as well as sound notifications for operators. Bot availability (working hours) It is accessed through the site, tab Availability, subsection Bot availability. You turn on the schedule with the main switch, so you set the working hours by day. Supported

The chatbot has built-in abuse protection that saves your AI quota and prevents chats from getting stuck. It is located in the site, Accessibility tab, Protection subsection, while blocked visitors are taken to the Advanced tab, under Banned. Junk message detection When enabled, the system automatically detects nonsensical messages: empty, only punctuation marks, repeated characters or the same three times

If you have an online store, a chatbot can answer about products and orders by connecting to a WooCommerce or Shopify store. The link is read-only, and the customer's sensitive data never reaches the bot. WooCommerce The connection is made through the site, tab Integrations, sub-section WooCommerce. Turn on the integration and enter three pieces of information from your store:

A chatbot doesn't have to live only on a site. With Instagram integration, the same bot also responds to direct messages (DM) of your Instagram page, and conversations arrive in the same Inbox as those from the site. Instagram DM The connection is made through the site, tab Integrations, subsection Instagram. This is where you connect your Instagram business account, after which the bot can

For more advanced users and developers, the Integrations tab offers two powerful tools: AI tools, with which the bot calls your services mid-conversation, and webhooks, with which your system receives event notifications. They can be accessed through the site, Integration tab, Integration subsection. AI tools (bot calls your service) The AI tool allows the bot to call your service in the middle of a conversation

In Settings, you manage the account itself: company data, operators who answer calls, and your personal profile. You can get to them by clicking on the profile icon, or settings, at the top of the left column. Agents (operators) Here you add and view operators who can take over conversations. Each operator has its own login and role. Owner and administrator see all settings