Automatic translation is an AI chatbot plugin that removes the language barrier on your site. When you turn it on, the bot talks to each visitor in their language, and when a live operator takes over the conversation, messages are translated in both directions, so even a team that only speaks Serbian can serve a foreign customer. Automatic translation is a paid add-on: until it is activated, this option is not visible in the panel and the bot responds in Serbian.
Turning on
The plugin is activated on your account. When it is active, in the site, in the Bot tab, the Automatic translation option appears with the "Answer in the visitor's language" switch. An on switch means that the bot responds in the visitor's language, and an off switch means that the bot always responds in Serbian.
The bot responds in the visitor's language
When a visitor asks a question in their own language, the bot automatically recognizes which language it is and writes the entire answer in that language, while translating your Serbian knowledge base. For example, a visitor asks in German, and the bot tells him the price and details from your price list in German.
- Practically every world language: the bot is not tied to a short list, it recognizes and responds in a large number of languages.
- Automatic: the visitor does not choose the language anywhere, everything works by itself.
- The language is recognized at the beginning of the conversation: the system looks at the first messages of the visitor and sticks to that language, so that a short message like "ok" or "thanks" does not switch the bot in the middle of the conversation.
- Serbian, Croatian, Bosnian and Montenegrin: everyone behaves as Serbian, because the knowledge base is in Serbian.
Live translation between operator and visitor
When the conversation is taken over by a live operator from your team, the translation continues to work automatically, in both directions. The operator types in Serbian, and the visitor receives the message in his own language. When the visitor answers in his own language, the operator sees it translated into Serbian. Translation does not slow down the conversation.
At the bottom of the conversation is a bar with a globe icon and the words "Translation: ON" and, for example, "visitor writes German", with a language drop-down and a button to turn off translation for that conversation. Visitors' messages are shown to you translated into Serbian, and the "view original" link reveals exactly what was written. You see your messages in Serbian, and the "show translation" link shows what went to the visitor. The visitor sees only a neat translation in his own language.
Nine languages are available for manual language selection: German, English, Russian, French, Italian, Spanish, Dutch, Turkish and Arabic, with Serbian as the operator's working language. The translation preserves the names of your brands, products, packages and domains in the original.
Good to know.
- The visitor does not choose a language.: there is no language selection in the chat window, the bot recognizes the visitor's language by itself.
- Natural translation: the translation is done by an advanced language model, so it sounds natural and understands the context, instead of a mechanical word-by-word translation.
- Short tags are not translated.: very short messages, PIN codes and similar markings remain in the original, so as not to be corrupted.
